Webafrica preventing me from moving to new ISP
I cancelled my service with Webafrica in April to be effective from 1 May. It is now 1 August and my service with them is not properly cancelled, resulting in me not being able to set up service with another ISP. Webafrica has not cancelled their service with Vuma (the fibre provider) and so although I only longer receive any wi-fi from Webafrica I am unable to use my Vuma fibre line to connect to an ISP.
Webafrica is not responding to emails, and not answering their phone and has made it impossible for me to have Wi-Fi in my home. As I run an online business from home, this is a signficant problem for me!!!!!!
TICKET ID: 238052 - opened on 27 July which I see is STILL being processed and is marked with LOW priority.
I have now just spoken to Melissa from the provisioning department who confirmed that my service was not cancelled with Vuma in April. She has now sent a request to Vuma. Please can this be sorted out ASAP.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica