Webafrica poorest service ever

We had fiber installed with the assistance of Webafrica about 10 to 12 days ago. We collected our rooter from the office in Woodstock and was advised it is just a plug and play. This was not the case we spent almost 3 days on the phone with the call center and they could not assist. With the assistance of google we managed to set up our rooter. Then the next challenge began - the speed is slower that our old internet line. Day and night we have logged complaints and now they want us to purchase a device in order to test the rooter.... crazy I know. If we cancel for a service which we have yet to receive; it will cost R2000. It will be going into the 3rd week and there is still no assistance from them. They are by far the worst service providers and they should be taken to task. Currently the speed of the line is 8 MBPS in contrast to the promise of 40 to 50 MBPS. Total misrepresentation!!!