Webafrica-poorest customer service again

I am writing you because of the poor customer service I have received on the chat service. I have requested my cancelation of my line 1 Oct as I have moved to another premises. I have asked why it's taking 60 days to be completed? I was actually thinking of using webafrica in my new premises but the last 2 days being transferred over 10 times and eventually the chat getting no response has made me reconsider rather using Mweb as their customer service is much better. The chat agents have attitudes, I have suggested many sign ups and everyone is feeling exactly the same as myself about the most important part of the business, THE CUSTOMER SERVICE.THIS IS NOT EVEN 1 OUT 10.

Anyway I have ccd the other manager that I have also reached out to but he did not even reply.