WebAfrica - Poor Service, *********** Staff!

POOR POOR service! I attempted to pay my bill, but the issue was on their system’s side. Instead, they blamed my credit cards from two different banks. They then attempted to blame the credit limits on my credit cards.

If two different credit cards from two separate banks, with limits not exceeded, are not working, then the fault must lie with the system. The staff do not appear to be properly trained and simply keep going around in circles. The Staff Member was Sinovuyo S. To resolve the issue, I made an immediate EFT payment at an additional cost, after which the services were activated.

The process of cancelling the account was even worse. The contact person, Heinrich M, requested my details three separate times. It took him 20 minutes to realise that I had already provided this information. One hour later, and there is still no feedback on the chat after numerous requests for feedback on cancellation. And I am still waiting....... GREAT SERVICE!