Webafrica Poor service no support line. No technical team

What company does not have a support contact number. My fibre has been off for 2 days now. Day 1 due to outages day two because the consultant is to *********** and cannot help and the only way you can reach them is through a WhatsApp chat which they take forever to reply to and been on a chat for almost 2 hours and still where I was a day ago. What legitimate company does not have a support line? Prince S refuses to send out a technician to assist but he is not able to help. So not support phone number and no technical team. What is this charade?