Webafrica poor service - LTE product (1 month battle)

Item: Webafrica
Rating: 1
Author: Nicolas K

Attempt to purchase LTE product. After 1 month and 4 tickets I have never received it.

On the side not for people : - Site Live chat never works - Your Ticket will be randomly closed with no response

Reference Tickets: 122 ********** 33 131 ********** 21

Helpful (0)

Replies (2)

Webafrica's replyOfficial

25 Apr 2018, 10:16

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Webafrica's reply25 Apr 2018, 10:16

Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Nicolas K's updateReviewer Update

25 Apr 2018, 12:59

Hi Webafrica, If you took the time to look up the reference tickets I sent through you would have known I requested a cancel and refund already. I will say this was the fasts response I have received and it's not via your support system. As per my comments the tickets just get closed with out being resolved or a response set to me. Seems like a sure way to show good service levels when that is not the truth. Thanks

Nicolas K's update25 Apr 2018, 12:59

Reviewer Update