PV
Pieter V
1 reviews | Active since Feb 2022
08 Apr 2026, 14:03
WebAfrica poor service
After my internet went down I had to continuously follow up with them on their whatsapp line. Daily. And everyday that i got through to an operator my fault was never escalted. Their whatsapp line also kicks you out if there is no chat activity (but its on the operator) I had to make a new plan and signed up wit another ISP, but Webafrica wants to charge me 2 more months and R 999 - amd my line does not even work!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
08 Apr 2026, 14:09Hello Pieter, we can completely understand how frustrating and exhausting this experience must have been, especially having to follow up daily without resolution and then needing to make an alternative plan. That’s certainly not the level of service we aim to provide, and your feedback is truly important to us.
We’ve taken this seriously and arranged for our Retentions team to prioritise a full review of your account. They will be in touch directly to discuss your concerns in detail, including the billing and cancellation charges, and work with you towards a fair and transparent resolution as soon as possible.
We appreciate you bringing this to our attention and the opportunity to make this right
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply08 Apr 2026, 14:09
Official
Hello Pieter, we can completely understand how frustrating and exhausting this experience must have been, especially having to follow up daily without resolution and then needing to make an alternative plan. That’s certainly not the level of service we aim to provide, and your feedback is truly important to us.
We’ve taken this seriously and arranged for our Retentions team to prioritise a full review of your account. They will be in touch directly to discuss your concerns in detail, including the billing and cancellation charges, and work with you towards a fair and transparent resolution as soon as possible.
We appreciate you bringing this to our attention and the opportunity to make this right
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew