Webafrica poor service

I had an unexpected move and now Webafrica refuses to move my wifi from one address to the other. Now I have to be without wifi, because they need a calendar month's notice. If I new a month ago that I would be moving obviously I would have told them. Their policies are dumb are don't help people who actually have exceptional circumstances. I had to move within the space of a few days and could not notify anyone in advance. So I have paid for a month, don't have access and they won't move the wifi. I am extremely unhappy with their service. Which is not even mentioning how they never have agents to reply to your queries or that they don't get back to you like they say they will. You have to message them for days before they answer. Their WhatsApp system is just as dumb as their policies, it's not efficient and there's hardly any agents available.