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Frans O
1 reviews | Active since Aug 2022
13 Mar 2023, 10:21
Webafrica poor service delivery in activating a service already paid for
I have ordered Telkom LTE and paid in full for the month once I received the sms stating its active.
I received the sim on the 7th March 2023 and today 13th March 2023 and the services is still not active and every time I speak to an agent via the useless chatbot (whatsapp) i get the same story that the sim will activate 24 to 48 hours.
The service delivery for aftersales is terrible. I only went to LTE as the area I moved to do not have fibre available.
I want rhe service to be activate immedaitly as I already paid the required(quoted) amount when I received the "activated" sms.
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Frans O's updateReviewer Update
13 Mar 2023, 13:00Your support deparment is absolutly USELESS its been a week of daily communication with you guys and end up every day been transferred to 4-6 agents as none can help to resolve the problem. Incompentent people are being employed and poor training is been giving and also a big lack of product or systems knowlodge.
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Frans O's update13 Mar 2023, 13:00
Reviewer Update
Your support deparment is absolutly USELESS its been a week of daily communication with you guys and end up every day been transferred to 4-6 agents as none can help to resolve the problem. Incompentent people are being employed and poor training is been giving and also a big lack of product or systems knowlodge.