Webafrica poor service

This is the worst service i have ever had the pleasure of experiencing. I had to phone.frogfoot to confirm that the line was released. Something the service provider should have.done. if i speak to.them as Tia Gates they say i am not the.account holder. If i phone as Lucas (my.husband) they say.the same thing. Today Marcus wants me to access internet and do changes, Again. I.have done this.over and over as they requested. I currently.have to buy data. Which i dont have money for. I send.then photos showing i ammwho i say i am. I send the videos to show lucas isnt close to the.phone. to no avail!!! I need the.service urgently.i requested early release. And still nothing. If this is the service now what can i expect once i am connected!