WebAfrica Poor Service and Poor Admin Practice

In February 2024 I placed an order with Webafrica for a month to month SIM Card for their LTE Service. Order Number ***. The Service was for a SIM Card only and no Router. The service was activated on 18 March 2024. The service was poor and I suffered continuously with buffering of visual, particularly during evening peak times. I cancelled the service with a month’s notice as at 01 August 2024. The only way one can communicate with these people is via Whatsap, and during the cancellation process no mention was made of a cancellation fee. During August 2024 I received an SMS to return the router within 30 days. Another SMA followed to request the return within 14 days and again a further message to return the router within 7 days or it would be billed for. Again I state that no order for a router was made or received from Webafrica. A debit was made against my bank account on 2 September for R1999.00. An e-mail to their billing address was returned with the note that the address was closed and all billing queries needed to be made via Whatsap. A Whatsap query to Webafrica’s agent advised me that the fee was a “clawback” fee. There is no provision in the terms and conditions for this and their debit is in error. Subsequent queries have fallen on deaf ears. Totally unacceptable and poor administration on their part. Their service is shocking and their business ethic sharp practice