Webafrica Poor Service and incorrect billings

I moved from Kempton Park to Jhb south, Webafrica said that they can move my service for me, which was agreed upon and arranged, A few days had passed and my service was not connected and no one came to install. So I called them again and they said they having a difficult time getting Vuma to connect me as they are not the isp in the area, but on the website and as per the sales person, they do cover the area. So, a few days passed and my contract with webafrica was automatically cancelled due to them not providing a service. At the end of Sept i get a bill for R999.00 for cancellation fee , which was automatically debited from my account. I then tried several times to contact the WhatsApp line, as they do not have a contact number to call and speak to an agent. The WhatsApp chat is up to nonsense, as the chats keep bombing out or ending on its own and then you have to start a new chat , with a new agent and complain all over again, this must have happened like 20 times. I am so frustrated that they have debited me when they could not provide the service. I am now connected with Axxiss as my service provider, who used Vuma to connect me, yet it said it cannot be done by webafrica.

I don't see why i should be billed for a service that could not be provided, PS: I have been a loyal customer with Webafrica for the last 5-7 years, as my line in Durban is with them, and i was also referred too as their premier customer, if this is what customer service is like for premier customers, i rather cancel my line in Durban with them as well.