WebAfrica Poor Service and Communication

I have app**** for Business Fibre in our area in September 2021 after checking the availability. Order received by WebAfrica with a return message that it will take 1 to 3 months to install. On the 12th of January 2022, 4 months later I received a mail and message to say our area is fibre ready and the order has been placed with the service provider. When I queried today 11 February 2022, I was informed my order was cancelled on the 24th of January 2022 with no correspondence due to the service provider not being live in our area. Surely when you check online before you place an order and are told 1 to 3 months do they at least let you know in month 2 that it is not going to happen and not just keep quiet. I could have approached another service provider. This is false advertising and incompetence