Webafrica poor service and bots speaking to you

This is the worst internet provider i have ever came across, everything is with computer bots and on whatsapp. we bought a house in Mosselbay as a holiday house but we are in Limpopo, firstly we are the new owners of the property and they say we need to cancel the previous installation, they dont understand, it is not my problem if the previous owners didnt cancel their internet, now we are at the point where the fibre will be installed but the router will only come after the installation, another callout, another fee for someone to set it up, we are struggling since November to sort all of this out. Why cant they just as any other internet provider come and do the fibre, install the router, set it up and that is it and a happy customer, but no, it is back and forth with whatsapp messages and we get nowhere regarding the router, even to change the delivery address for the router to be delivered to is an issue. I will never suggest them to anyone in the future until this is sorted out and we as paying customers are happy.