Webafrica poor service

I'm unable to get through to webafrica through their call centre because it puts me on hold for 20mins and hangs up repeatedly and now I'm forced to liaise with them solely through whatsapp ,communication through that platform is not very efficient and they often disconnect you and take forever to connect you to another agent, if by luck you manage to finally get assistance they are unable to help and they send a technician. I've had 4 vumatel technicians and they all tell me the same thing that webafrica needs to fix the error from their side. It has been several days I've paid my fibre and I'm still not connected. Since initial installation there has been issues and they even had to come back and change my router because the one they first put was faulty. At this point in time I wouldn't recommend webafrica as a service provider.