WEBAFRICA - POOR SERVICE

WEBAFRICA IS THE WORST. I wanted to change my payment date last month and I contacted them through whatsapp. That is the only way you can actually get through to one of their agents for assistance. I sent a whatsapp message on 28/01/ 2025, and got through to an agent, and I told the agent I would like to change my payment date and the agent told me they can't do it on the system. The only way this could be done is if I cancel my current package with WEBAFRICA, and reapply. Ridiculous, but I proceeded with this process. The agent cancelled on that day and sent me screenshots, all good. On the 28/02/2025, I contact WEBAFRICA again via Whatsapp for them to reactivate my Wifi, the agent informs me that my account is still pending cancellation. I asked that the agent proceed with the cancellation as I would like to change my payment date, and she confirms that the account will be cancelled the next day and that I should contact them the next day, 01/03/2025, for the reactivation. I contact them the next day and the agent on that day ignored my request, and did not even try to assist me at all. 03/03/2025 I contact WEBAFRICA again, and the agent assisting me confirms that the account has been cancelled and I need to make payment now in order for them to reactivate my wifi. I make the payment. I then receive a message saying that I am being transferred to another agent. I was being transferred for the whole day of 03/03/2025. I am still without Wifi till today, and none of your agents are able to help me with a circuit release. It's been two weeks now, but I paid a full payment for a whole month but you're unable to assist me with one simple request. I NEED MY WIFI WEBAFRICA!