WebAfrica Poor Service

WebAfrica has terrible customer service. I have been a customer with them for over a year, and on the 16Dec, my internet (Fibre, with Vumatel) went down. I have been constantly trying to get my service back up and running again from then. Still no internet. I was told that my line was assigned to another person, and it has been an uphill battle to get this reinstated. The only way I can communicate with Webafrica is through their wattsapp chat line, and the response has always been that this has been assigned to Vumatel’s technicians to get this fixed. I got an email on Monday (30th Dec), from Webafrica that the matter was escalated to their senior Exco team, and I then believed that I was closer to getting this resolved. To date this has still not been resolved. I have also tried contacting Webafrica through X (Twitter), and each time the response is that they are working on resolving the problem. I can’t understand why my line was in the first place assigned to another person, without my consent. I have been billed monthly by Webafrica. Also, when I had the line installed it was a seem less one day installation and I had access to Fibre internet almost immediately. Now when the above has taken place the reconnection of my service has taken more than 16 days and counting. I have asked Webafrica (through their watts app chat) to call me so I can outline my frustration and also hear from them directly why there has been this lengthy delay to sort out the issue. No one has called me. Also there is a lot of responsibility been passed onto Vumatel, but I am a customer with Webafrica and I feel I have been give a raw deal by them. I am tired of reaching out to them daily to ask when my internet service will be restored. I have also requested a technician to come out, and I’m still waiting for this request to be fulfilled. I would not recommend anyone to use Webafrica for their Fibre internet service.