1 reviews | Active since Mar 2009
WebAfrica Poor Service
I've been a loyal client of WebAfrica for the past 4+ years without any hassles or issues.
So i recently upgraded my 10mb ADSL line to a 20mb VDSL.
This process takes about a month of which I understood and accepted. The line upgrade should have been completed and effective as of the 1st of August.
-On that day i had to call in and, REMIND them to change it.
-Then to find out the person who processed the line upgrade chose 2mb instead of 20mb!!!
-i then get told now that i need to wait an additional 14days for this change to happen and with that im stuck on 2mb!!
All this while they already billed me for the line upgrade.
My Biggest frustration was the lack of work ethic, communication and clarity after i called, emailed and logged several tickets.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica