1 reviews | Active since Feb 2014
WEBAFRICA POOR SALES SERVICE
Hi its me again with awarning to the public. Web africa is one of the worst after sales service companies for the following reasons. 1. They only have a chat line where you wait indeffenately for a response from the operators 2. they dont tend to your problems you only get automated responses 3. They dont come back to you with a response or re-assurance 4. after you recieved your order you are on your own at thier mercy 5. ther is no call centre to call 6. All their replies are wait 12 to 48 hours and try again If you want to frustrate yourself then take out a pakage with them its the worse ever. My daughter has taken out a wireles month to month pakage with them (WebAfrica MTN) and we set it up. It was working for on day then it stopped. We contacted them on the chat line and was informed that we moved the router as it is erea based. We never moved the Router. Then they informed us in a chat that they will have to re-activate the sim and we have to wait 48 hours. Its been a week since that message. this is very frustrating as you will still have to pay for this 0 service. She will have to cancell this month to month but must still give a months notice so still pay for a months 0 service. This company is very very bad. if anyone from this company wnts to call me wrt this review my no is ***
