Webafrica, poor Internet Service providers, Stay Away!

What a poor service and communication medium this company has. Stay away!

1. Order Fibre last week Wednesday 2. Octatel, Kelly called to confirm Fibre install went smoothly on Thursday from 12.45 to 4pm. 3. Paid webafrica one for router shipping. Was delivered Thursday. 4. Technician advise will be connected by ISP within 48 hours. 5. Marketing information clearly states you will be pro rata billed when your Fibre is line is live and browsing. 6. What's app chat communication only no number or email address for web Africa. 7. Transferred multiple times to James, Peter, Paul who all cannot help me with simple answers to the following questions. 8. Why am I being billed since last Saterday for services I don't have as of yet which is not active. 9. Consultant tells me on chat one query at a time please, this is billing Sabelo. 10. I asked them to cancel my services as I have had poor experience from start, no trying to retain the client and actually help me seeing brand new customer with revenue of R12k per year to web Africa. 11. Fibre us still not working as today it goes live and suspended and same time so cannot confirm it working. 12. Accounts says I must pay R1398, lol for what I have no service as of yet. 13. I am willing to pay full R999 today but not x3 invoices. 14. Tried calling in asking to speak to manager sales, cannot route me. 15. I literally do not know what to do as I canceled with my previous provider after 4 years of excellent service. 16. Web Africa please do better than this, why do I have to resort to a 3rd party platform for assistance ?

My next step will be ISPA if no one responds as you guys broke your own code of conduct, billing me for a service a do not have, not allowing me to confirm if Fibre is actually 1000mb downstream and 100mb upstream as account suspended.

I am totally disappointed!