Webafrica poor handling of fibre

This serves as a formal complaint and escalation. I logged a fibre installation request on 31/03/2026 under order number Z***. Despite this, I received no email confirmation whatsoever regarding the installation. After contacting Vumatel directly, I was informed that no work order exists for this request, which clearly indicates a breakdown on Webafrica’s side. I was then advised that Webafrica incorrectly captured the installation address and is now insisting that I place a new order, effectively disregarding the original order entirely. This is unacceptable, especially given that I have already spent 1 hour and 53 minutes on hold, only for the call to be disconnected without resolution. For reference, I was also issued reference number ***1 when the original order was placed. I work from home and rely on a stable internet connection to perform my duties. The lack of urgency, accountability, and basic communication in handling this matter has caused significant disruption. Expecting a customer to reorder and start the process again due to Webafrica’s internal error reflects extremely poor service delivery. I am deeply dissatisfied with how this has been handled and expect this matter to be resolved immediately, without further delays or excuses. Failure to do so will leave me with no option but to escalate this issue further.