WebAfrica - poor Fiber Service

I have been a long-standing customer of WebAfrica - no complaints on the provision of Fiber Access. On April 26, 2023 an outage occurred. From 26 April until May 01, I had between 0.7 and 1.3 Mbps access on a 50Mb symmetrical line. Numerous calls to the Helpdesk resulted in a cancellation request. WA however refuses to release the line until the full notice period (1 calendar month) has been served. I am now only able to transfer to another ISP on 01 July 2023. They have offered a reduction in price but since 02 May 2023, my trickle of Internet access has totally disappeared - and I am unable to move to a different supplier. WebAfrica - really? I am shocked and saddened by the poor service and ineptitude displayed during my support tragedy. I will surely not use any of your services again. The hardest laugh in retrospect is about the calls I received from the Retentions depart - promises promises promises but alas - no Internet.