Webafrica - POOR FEEDBACK ON LINE FAULT

Webafrica ISP, I have not had internet connectivity for the last 3 days on my line. This is highly frustrating and has me actively looking for another service provider. Can i get urgent attention to this complaint. my reference number 1994BTK290323 i was not given a turn around time on the above resolution even though I have reported the fault since Monday and every follow up in this regard is from my end. Can YOU stop making poor service a standard!