Webafrica poor customer support

I have recently moved into a new house and taken over a webafrica fibre line from the previous tenant who had used their own router and taken it with them. So I have been trying to get a router from Webafrica. If you phone the helpline you can only speak to an agent if you want to buy a contract. All other queries directs you to a WhatsApp line where a bot directs you to an agent. In the last few days I have chatted to 9 agents. Each one asks for your name, ID, address even though it’s on the same chat. They all say they have worked out the issue and will transfer to the correct department. Then if you are lucky the next agent answers and you have to start your whole story again-starting from name, ID etc etc. It happened NINE TIMES!!!!! literally felt like I was in the twilight zone. And I still got nowhere and do we have to buy our own router