WEBAFRICA poor customer service

Signing up with webafrica must be the worst service providing decision I have ever made. You must be crazy if you think sorting out a simple issue is possible with them or is it that robot? I made two payments at the beginning of July, In the middle of July they cut the service stating account not paid. I have two accounts with them,what an idiot I am. I send them the proof of payment and this faceless thing tells me it will be escalated - probably to a bigger machine - and I need to give it 24-48 hours. In this day and age these machines needs 24-48 hours to verify payments. In the meantime the service stays suspended without warning. If on the seventh of the month they queried the payment one could understand AND the issue could have been resolved. Now the service is suspended in the middle of the month until WEBAFRICA realize what IT did with my one payment.