Webafrica: poor customer service and resolution

Extremely disappointing customer service from Webafrica.

I had a duplicate account profile made up. Both on the same number B***. I had my router and cable set up and connected and my line made active. Few days later I get a call again from the installer that they coming to install my router and box which I told them they already installed.

Now I was debited twice on my bank account which I informed webafrica of the issue (trying to get through to them is far worse a nightmare than trying to get anything resolved). They have a whatsapp service provider contact platform which takes you forever to reach any agent and only to deal with agents who have no clue what they are doing or how to understand a clients concerns.

Eventually after a few days the one account was cancelled and the money for the debit was reversed.

Come January 2022 I get a debit order of 599.00 for my active service then another debit order for R3879.00 for apparent clawback fee that I needed to pay for cancelling the service which I never used or received as I already had an installed router and box.

Trying to explain this matter to one of their agents on whatsapp is the most frustrating exercise ever, considering that I am fully employed and have to wait for an agent to be available (3 hours later).

I have never experienced such poor service in my life.

I regret taking my fibre line with Webafrica, really I do!