1 reviews | Active since Aug 2009
Webafrica - POOR CUSTOMER SERVICE.
I am a very upset new customer. I placed my order on the 14th of January 2023 and paid for the order. I was promised that the installation would happen in 2 weeks (tops). Nobody has contacted me to make arrangements or to set a date for the technician to come and install the line. I keep getting emails that the matter has been escalated to management. Empty promises, if you ask me. If you don't get your act together, I might start thinking on moving to an ISP who actually wants my business. But, believe you me when I say I'll make sure that I get reimbursed. I started chatting with the WhatsApp Bot requesting that an agent get into contact with me. It has been almost an hour and none of the agents contacted me via WhatsApp nor telephonically at all. I used to work for a big International company's I.T. Helpdesk. If we gave our customers the same disregard and neglect than what I am currently experiencing, we would have all been fired.
Update....
*Lyndon L.*: I'd like to sincerely apologies for the delay in the processing of your order and you should have been made aware that a premise creation had to be requested for your address as this was not available as a location on the Vumatel back end causing a delay as when this is requested in some cases it could take between 10-14 days to be approved which happened in your case.
My Response:
That is BullS**t. There is a Vumatel box sitting on the street side outside boundary wall of that premises.
Update....
*Lyndon L.*: I'd like to sincerely apologies for the delay in the processing of your order and you should have been made aware that a premise creation had to be requested for your address as this was not available as a location on the Vumatel back end causing a delay as when this is requested in some cases it could take between 10-14 days to be approved which happened in your case.
My Response:
That is BullS**t. There is a Vumatel box sitting on the street side outside boundary wall of that premises.