Webafrica Poor communication | Installation

I placed an order with Webafrica for fibre with Octotel. There is already fibre in the building (flat) as the person who moved out also used Octotel Fibre. Web Africa delivered the Modem a week ago but I am still waiting for activation. Only 5 days later because I contacted them for an update they realised there was fibre in the building because I informed them. I then have to contact Octotel myself in order to activate on which they did. I am now just getting Webafrica robot to chat with but no one of Webafrica is contacting me to activate. I work from home and need fibre to be activated.