WEBAFRICA POOR, BAD , **** SUPPORT

I am just jumping in with my issue I have been with WEBAFRICA since 2020. When I started I was very happy with my 20Mbps line speed and the service and support that came along with it. Then I started noticing sluggish web page loading, slow downloading of information, and sending of emails. I contacted WebAfrica and they suggested that for a few rands more I should upgrade to a 40Mbps line. This solution lasted for about 7 months. For the last more than 8 months I have been trying to get WEBAFRICA to call me back to talk to me about the problem, I spent R800 to R900 in cellphone costs because the WhatsApp chat agents are not allowed to call customers back. The last time I spoke to someone was on the chat and it ended with me getting a reference number and that someone would call me back within 48 hours. It has been 3 weeks and I am still waiting. This morning I called again and chatted to a person by the name of Itumeleng in accounts because I want a credit note for the months they billed me for the 40Mbs while I get 4 to 12Mbps speeds. Again I got feedback that someone will call me I have to wait up to 48 hours for them to make contact. I sent emails to *** no response to call back to technicians sent to my house Its saddens me for this kind of service in this day and age and just feel this company should live up to their promises and should be held accountable for BAD setrvice