NG
Nico G

1 reviews | Active since May 2017

10 Nov 2020, 11:53

WEBAFRICA- POOOOOOOR service and customer relations.

If i could give you a -1000 rating right now i would..... So yet again(5th issue this year) a billing issue with Webafrica and yet more ignored emails from me to resolve my billing issue from 01/11/2020 - +-10 emails ignored/ closed off without resolution, messages to whatsapp/ FB page ignored. Webafrica yet again refuse to resolve disputed charges... account was paid 01/11/2020 for Nov at the package rate of R849 for a 40mbs fibre line. Invoice for R949 received and disputed, attempt to debit account for R100 RETURNED AND A PENALTY OF R50 debited to my account. Fibre line suspended forcing payment as i am not the only SAn needing to work from home in Covid. request for credit ignored, request for explanation for overcharge ignored and NO contact from billing to explain.

0
Replies (0)