Webafrica - please sod off

Absolute pathetic customer service. On the online chat for 3 hours with very limited feedback. The agents asks me to please "hold on" to which I reply OK. She sends the "thank you" emoji and then after an hour messages that me that chat has not been communicated with for some time and that it will now be closed. I can open a new tickets. Webafrica, please sod off.