Webafrica please Reimburse me, and Stop debit I didn't Unauthorize.

On the 19th of March 2024 I installed Fibre at my place, so the 21st of March 2024. I didn't have connection because of a damaged cable, that they didn't dug enough even 6cm is deep. I reported the matter and the kept me waiting since that time up until the 13th of April 2024, that is when they sent the team to come and fix their mess.

Remember I didn't have network since from 21st March till 13th of April 2024. And while I still didn't have network they deducted money from my account on the 1st of April 2024. I got intouch them and one of the agent told me they will reimburse my down time days. So on the the 1st of May 2024, the tried to deduct again I shifted funds from my main account.

Then I contacted them again asking them why are they trying to debit from my account I was chatting with Fatihah, who was ignoring my story and everything her main focus was me to pay full amount for May month, then I got crossed and requested her/him to transfer me to the other agent the I was chatting with Nobuntu.

So she also told me I have to pay full amount for this month, because the owe me down time days. She told me they will only reimburse me after paying full amount. I ask how possible is that, and she told me that is how it is. So now they disconnected me.

I have been getting messages from my bank, that Webafrica is trying to deduct and on unsuccessful debit there is a charge fee, again I have been requesting them to cancel debit, because I have never authorized them for debit. Even yesterday on the 1st of May I asked them to stop that I want to use voucher Method. They only told me to pay full amount for May and that is when my request will be processed.

I'm asking anyone to help me with this issue.