WebAfrica please provide some customer support

So a month after my 1st review and the only response I've gotten from Webafrica has been an email questionnaire that i have to complete for the 3rd time a call to say they will call me back and an sms saying how busy they are and that their "technical team" will give me a call not to mention that when i call this supposed technical team I get hung up on and all my support tickets deleted. Yet they are hastily taking my money and not providing any service. The worst of it is when i do a speed test it shows that I'm located in Capetown when I actually live in Centurion. Then the periodic drop in any connectivity what soever. I honestly really enjoyed your company and believed that you were going to make a big splash in the ISP market but at the end of the day it seems that it's just another Telkom copy and paste business ethic.