Webafrica please contact us and reverse all our debits

I need help with my account as I never had any service ever since 15th December 2021. Our line stopped working and we suspect it's due to poor workmanship caused by the technician.

To date Webafrica has being debiting our bank account on a monthly basis. Today marks 3 months of no service but our bank account is being debited. We have reached out to Vumatel and we were referred back to Webafrica by Vumatel. Their whatsapp system doesn't work. Their landlines are not answered. Their support emails are not attended to. We have send numerous emails without response. We tried reversing the funds but are debited still. We humbly requesting that Webafrica can contact us and reassign a Technician to assist us seeing that all efforts have gone into an infertile soil.