Webafrica PLEASE CANCEL MY ACCOUNT!!!!!

I am beyond frustrated with WebAfrica. I wonder if the owners / directors read these reviews. I see reams and reams of reviews with exactly the same issue I am facing. I have been trying to relocate my line. "We have found a matching account on our system for the provided email address. We have sent an OTP to the email address and existing cellphone number on file. Please enter that OTP here to proceed. Alternatively, to exit back the the main menu, type EXIT." This is the answer I received. I thought that's great it seems like progress. The problem is that the OTP is sent to a cell number that does not exist. I tried to go onto the website to change my details, only to find that you need "full view" access. To get full view access I need an OTP that gets sent to the WRONG NUMBER. I am now stuck