Webafrica plays blame game

Item: Webafrica
Rating: 1
Author: Nathier van der Westhuizen

I have app**** for a Webafrica service and from day one have had nothing but bad service from Webafrica staff playing the blame game. It is amazing how every person I have spoken to at Webafrica can give you a different answer during every interaction, no matter if it is via their live chat or call centre. Management are an endangered species as you do not get to speak to them. When you finally get to speak to someone you get the same blame game story. It’s not us its Telkom, Telkom this way Telkom that way, scary thing website I received better service from Telkom compared to yourselves, so who is actually to blame?

Webafrica you a service provider so where is the service?

I already know Webafrica's response to this. Please be advised that we are sorry for the inconvenience and that we have escalated this for you, we have logged a ticket and all follow ups will be done via that. strange thing is they have this option where you as a client can close the ticket if satisfied yet my tickets seems to be closing and I never clicked that I am satisfied.

Try logging a ticket for a manager to call you, guess what it gets closed.

They have on their website a banner which reads "Why choose Webafrica? " well I can gives you reasons why not to choose Webafrica.

Turnaround time will be 3-5days

Helpful (0)

Replies (3)

Webafrica's replyOfficial

13 Sept 2017, 07:55

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

Webafrica's reply13 Sept 2017, 07:55

Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

NvdW

Nathier van der Westhuizen's updateReviewer Update

13 Sept 2017, 09:18

I would suggest speaking to your customer service manager as I finally got to speak to him. Rafeeqah, I do not know what you can do different to the rest of your staff. Also, hellopeter gives an option to include the customer code which I have done but no Webafrica staff can only do copy paste. What is really disappointing is that you have the same response to everything which has been posted on hellopeter, which clearly tells me you do not read any posts. Another reason to be added to the list of WHY NOT TO CHOOSE WEBAFRICA !!!! I could always start to name and shame your staff on here if that will actually get your organisation to wake up and deliver a service.

NvdW

Nathier van der Westhuizen's update13 Sept 2017, 09:18

Reviewer Update

NvdW

Nathier van der Westhuizen's updateReviewer Update

13 Sept 2017, 09:21

Tickets which are still open/in progress which has not been closed by Webafrica. ********** / **********

NvdW

Nathier van der Westhuizen's update13 Sept 2017, 09:21

Reviewer Update

Tickets which are still open/in progress which has not been closed by Webafrica. ********** / **********