Webafrica payments issues

Webafrica has been the worse experience I have ever had with a company , on the 2 January 2025 I spoke to a agent on their WhatsApp line to help send a link for payment of my internet line payment was made but my line was not connected I spoke to another agent which sent me a picture of confirmation that I have paid. The next day i noticed my line is still not connected and spoke to another agent which promised me my line will be up the next agent , on the 4 January a agent told me there was a problem with my router and ask vuma to look into it I told the agent there is no problem with my router because I am still getting sms and emails saying payment was not made he refused to hear me out and insisted that there was a problem with my router on the 5 January Vuma sent a email saying there is no issue with my router as I predicted the next agent I spoke to said that I didn’t make payment I then sent them proof of payment with a bank statement of 1 month confirming payment my problem with Webafrica is there is no other form of communication besides WhatsApp there is no manager to talk to and when you request a manager they tell you it will take 24 hours for them to be in contact with you I need resolution to my problem from Webafrica , I can not pay for a product that’s not on I have been getting the run around from agents for the past 8 days with no solution today a agent said they will only get back to me tomorrow every agent from the 6 January prolong the matter to the next day I am disappointed at the level of service from Webafrica