Webafrica pathetic Whatsapp service

Ludwe Vuyelwa takes a team/smoke break while attending to you. He has at least 10 minutes delays in when you send a message to when he actually replies. At 1 time, his response time was over 20 minutes. NOTHING of, "I'm looking into it, give me a few minutes." Please dismiss this person and get him off customer support team, because he's there for a salary and NOTHING more.