WEBAFRICA - PATHETIC SERVICE VIA WHATSAPP

I've been on the WhatsApp line with their agent ZANDILE M for over an hour - with responses only every 15-20+ at a time. All I'm trying to establish is why I've been charged TWICE for a 'moving house' fee, which should have been a once-off fee. Zandile has not once been able to provide a logical explanation instead all I get given are these arbitary and non-sense explanations : eg " its for delivery" of what??? no response!!

I've requested for the call to be transferred to another 'competent agent' - guess what - request completely ignored!!

This seems to be the standard operating service level of WEBAFRICA - NONE of the Agents ever call back despite NUMEROUS messages being left for such.