WEBAFRICA - PATHETIC SERVICE SWIPE LEFT DO NOT CONTINUE TO PURCHASE

There seems like no appropriate words to use to explain the most appalling service that Web AFrica provides .

I have struggled for 2 months now ,firstly it was a straight forward request to please move one of my lines to a new address as i was moving house.

After waiting 4 weeks and still them not even able to get the new address details updated I decided to cancel the line .At the end of July i was charged R449 * TWO as i was informed a cancellation fee was due .So i basically paid for a month where there was no usage on my part and then the cancellation fee .

I was happy that it seemed ok the issue resolved and i now would have just the one active line at another property .Was i wrong i got several attempts on my card to deduct for the account that should now have been cancelled ,after explaining again the story to multiple agents i was told again no worries the service has now been cancelled .Come End August they attempt again to deduct the payments and i once agian speak to multiple agents and i explain the entire story yet again .The agent name Jaqcueline quickly advises that shes now escalated my request and it was cancelled with one line active .Well i could have jumped for joy as finally i spoke to someone who had assisted me .Little did i know that this joy would be short lived as Sunday my one line that should be active was no also cancelled after sending proof of payments ,i was told that i need to speak to another agent . I started at 08.15 am this morning and waited 3.30 hours before been helped ,that to was useless as i was transfered again to another agent to start me query from start . Finally transfered to a 3rd agent told the whole story again only to be told i need a sales department to asisst me .Im at a loss ,why is it that the service was disconnected despite the payment number one ,now i have to wait to speak to a 4th agent in the Sales team where i have no interest in purchasing anything ,I merely need a line that was paid for reconnected ASAP . Is that so difficult to understand ,The staff clearly lack knowledge of their products ,the BOT cant assist with much so you left sent from pillar to post .REALLY WEBAFRICA YOU SHOULD SHUT DOWN YOUR SERVICE .THIS HAS GOT TO BE THE WORST SERVICE FOR A ISP I HAVE EVER COME ACROSS .YOU MIGHT AS WELL SHUTDOWN .