WEBAFRICA pathetic service from consultants

STAY AWAY FROM THEM. When you have a query you cannot speak to anyone and all done on LIVECHAT. Consultants are useless as they can't answer simple questions. Took me 45 mins to try and update my banking details as the interactive website function would not work. If a Consultant can't help after spending ages on the LIVE CHAT they connect you to the BOT. Is a BOT more efficient ???? They have chosen to decide which package I should be on but can't deliver the speeds they advertised. Why they don't up my service to the less expensive which is nearer to the speeds I get is a mystery. The inefficient, ineffective Consultant can't advise why this was done.