WEBAFRICA PATHETIC SERVICE DON'T USE THEM!!!?

I wish there was a minus start as the service that I received thus far from Webafrica has been pathetic to say the very least. I joined webafrica on the 01 August and this is the biggest mistake that I have ever made. When applying for a new product I got through on the telephone within 10mins and then had the new account loaded within 15mins and that was the very last of the good service. Once they had my money and installation took place and we're with no internet connection there was only a whatsapp line that no-one seemed to know how to resolve my issue after speaking to 7agents via WhatsApp and requesting a technician be sent out I heard absolutely nothing. The one agent who clearly does not know what she is doing signed me up for a another Fibre line and my account was then debited for an additional R250 for the new line and I have still not been re-imbursed. Stop with the all the quirky ad campaigns to get new clients and train your staff properly. I run a business from home and after 1month I still can't get my laptop to connect to the wifi but it just kicks me off. After saying I woukd like to cancel as this is rediculous I am then old that it is a 1year agreement regardless of the fact that I am paying for something that I am not getting, I was told by 2 retentions agents that they would get everything sorted out for me but nothing has come of it. I would not recommend webafrica to my worst enemy. Their prices seem good and that's what lured me to move to them but it was a TOTAL mistake. No technician has ever been sent out to check out our line!!