Webafrica Pathetic service

Paying for a service fromso called service provider. I have logged a fault with the WhatsApp line and received a ref number which is 302164. The very next day after logging the fault I get an email telling me that my fault has been resolved and that ref number is ***6, even with receiving this email the issue has not been resolved. When making contact the consultant advised that the case is still open and I need to give it some time, last night I received another mail advising that the issue has been resolved or the case has been updated as closed and yet I am still sitting with the same issue. I work from home and as a result it is impacting my productivity and losing not only me but the business money as well. The payment for the service has increased and yet it seems as though the service itself has declined. Who do I need to speak to to fix this as nobody has physically spoken to me, no consultants or field technicians or anyone from the company has made contact with me. . This is the absolute worst service that I have received from any provider. WE AFRICA IS A COMPLETE NO.... DON'T EVER DO BUSINESS WITH THEM