Webafrica pathetic service and communication

Please note I had initially contacted webafrica in November for assistance of the pricing plan had i received a better price with ab alternative provider, webafrica mathced the price of R399, after a week the price plan that they had intially gave me they had cancelled this offer I had tried contacting them they put me on hold transferring me to various departments and i was placed on hold the entire day without any assistance i the same experience yesterday waiting over 4 hours i have also being trying get assistance with my router being buffering and going offline constantly the signal is slow . The service and communication is extremely poor