Webafrica - Pathetic Service

I have been with WebAfrica since 2018 and all was well. Now in 2021, Webafrica used my card details to deduct money from my account that was not authorized. Spent 3 weeks, 5 Whatsapp complaints, 6 phone calls, and a visit to my bank's branch to have the matter resolved. No apology, nothing. Money was reversed after 3 weeks.

On Monday I got a call asking me if I am moving because Vuma informed them that my line must be released to someone else. The guy who called me asked me for proof of address. I refused. Said, this miscommunication is between Webafrica and Vuma and they must sort it out. If they have no request from me on the system and they are getting their payments as per norm, I should not be involved in resolving this matter. They need to attend to it.

Today my internet is off. I have done an outage check did a troubleshooting exercise and chatted to a consultant via Whatsapp for more than 30 mins. He takes between 6 to 8 mins to respond to my questions etc because he is helping more than one client at a time. I have now asked 3 times for a consultant to phone me but to no avail. What has happened to WebAfrica? Pathetic service delivery during a time when a working internet connection at home is essential.