Webafrica - Pathetic Service

I had Vumatel come and install the FTTH box on the 7th of July and they told me the line had been activated and all I have to do is wait three to five business days to receive my router from WebAfrica. I have contacted WebAfrica several times with no luck and them telling me the line wasn’t activated and the brand manager is working on it. This is pathetic. We have been waiting for three weeks with no end in sight. I have used their WhatsApp messenger just to be told to wait. How much longer must I wait?!? Really not happy with this service and I haven’t even become a proper client yet as I don’t have Internet. Very very disappointed and outraged that this kind of attitude and service is seen as the norm. Fix this ASAP WebAfrica!!!