Webafrica PATHETIC service

I have reported my bad fibre signal to Webafrica numerous times, spoken to technicians, sent online complaints, was told that a technician would get back to me, was told that my problem would be resolved in 48hrs. 3 weeks i am still waiting for this problem to resolved and nothing. Service from Webafrica is PATHETIC and TERRIBLE, i have asked for managers to contact me and nothing, they don't even respond to the emails that you send to them.