MT
MORNAY T
1 reviews | Active since Dec 2022
21 May 2026, 09:32
Webafrica PATHETIC SERVICE
The worst you can get. To resolve a issue with them will take you 6 hours of your day as their pathetic whatsapp platform is maned with just as *********** people. The only people you can talk to is when you want a new service, thats the only people available, the rest, not available by phone, only on whatsapp. Try to cancel your contract on that platform and they won't even answer you. DO NOT USE THEM, THEY ARE PATHETIC. I don't think they have managers, only fat cats sitting on their ****s and dreaming. You will never ever get a call from them to resolve an issue. Also don't ask for a email address as this will never be given to you.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
21 May 2026, 09:42Hi Mornay,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must feel when you’re unable to get timely assistance or clear resolution on a cancellation or support query.
We do take concerns around response times, communication channels, and resolution delays seriously, especially when customers feel stuck or unable to reach the right support team. That is not the experience we aim to provide.
To make sure your concerns are properly reviewed and assisted with, please DM us your account details and a brief summary of the issue you’re facing. We’ll ensure it is directed to the correct team for urgent attention and follow-up.
We appreciate you bringing this to our attention and will do our best to assist you further.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 09:42
Official
Hi Mornay,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must feel when you’re unable to get timely assistance or clear resolution on a cancellation or support query.
We do take concerns around response times, communication channels, and resolution delays seriously, especially when customers feel stuck or unable to reach the right support team. That is not the experience we aim to provide.
To make sure your concerns are properly reviewed and assisted with, please DM us your account details and a brief summary of the issue you’re facing. We’ll ensure it is directed to the correct team for urgent attention and follow-up.
We appreciate you bringing this to our attention and will do our best to assist you further.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
21 May 2026, 10:19Hi Monray,
We understand your frustration and the impact this ongoing issue is having on you.
We’ve located your account and can confirm that a fault has been logged with our faults team. This has now been flagged as a priority for urgent attention to ensure it receives the necessary focus for resolution.
The faults team will be in touch with updates as soon as there is feedback on the investigation and next steps.
We appreciate your patience while this is being worked on.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 10:19
Official
Hi Monray,
We understand your frustration and the impact this ongoing issue is having on you.
We’ve located your account and can confirm that a fault has been logged with our faults team. This has now been flagged as a priority for urgent attention to ensure it receives the necessary focus for resolution.
The faults team will be in touch with updates as soon as there is feedback on the investigation and next steps.
We appreciate your patience while this is being worked on.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
21 May 2026, 10:56Hi Monray,
We note your request to cancel your contract.
We will send this through to the Retentions team to assist with the cancellation process and ensure it is handled accordingly on your account.
Once the request has been processed, you will receive confirmation of the next steps relating to your service.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 10:56
Official
Hi Monray,
We note your request to cancel your contract.
We will send this through to the Retentions team to assist with the cancellation process and ensure it is handled accordingly on your account.
Once the request has been processed, you will receive confirmation of the next steps relating to your service.
Warm regards,
Webafrica Crew
Webafrica Crew