MI
Moses I

1 reviews | Active since Nov 2021

30 May 2022, 12:46

Webafrica pathetic service

Absolutely appauled by the service from Webafrica. It’s pathetic, rotten to the core. A bunch of *****. I wanted my line transferred because I was moving home. I did the application 9 May 2022. It’s still not done. Been chatting on WhatsApp for over two weeks. Have been promised a ticket was submitted to Vodacom the installers. I was promised a call from management. I was promised feedback from the billing department. I was on a call today 30 May 2022 from 8.30am in a call it is now 12.40. I have been transferred a gizzilion times from provisioning to billing department. This has now affected my employment. I don’t have much leave days and I can’t wait anymore . I didn’t sign a contract with Vodacom. I signed a contract with Webafrica. I told the agents send me an invoice to make payment for installation. Nothing was done. Frankly Webafrica and it’s team has no business ethics

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Replies (1)
MI
Moses I's update31 May 2022, 10:58
Reviewer Update
Still no response. From management to system to agents all are a bunch of *****. Wonder if these reviews matter or who holds them accountable because they hide behind WhatsApp