AG
Amerigo G
1 reviews | Active since May 2026
24 May 2026, 16:22
WebAfrica PATHETIC SERVERS
The worst servers i customer can get from a provider ...... account paid by the 5th of the month then on the 17th they cut my line and literally took they almost 3 weeks to sort out there mess up and reconnect me up ......then they charged me a re connection fee of R500 where my account was paid up to date... and the only way to chat to a agent is thought whatsapp it literately took the 17 agents to help me..and nothing was done but to add another internet line to my name and try to charge me for it 2 week now am trying to get my account fixed up but with a lot of pathetic useless people work at webafrica iv got no choice but to cancel all servers with them
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
25 May 2026, 08:52 Hi Amerigo,Thank you for taking the time to share your experience — we get the frustration and inconvenience this has caused. What you’ve described is absolutely not the level of service we aim to provide, and we understand why you’re upset.This is not acceptable, and we’re taking this matter very seriously.We’ve escalated your case to our support and billing teams for a full review of your account. This includes investigating the disconnection, the reconnection fee, and any incorrect services that may have been added. A team member will be in touch with you as soon as possible to resolve this and clearly outline the next steps.We also hear your concerns about the support experience and response times on WhatsApp. Your feedback is important, and we’re actively working on improving both accessibility and efficiency in how we assist our customers.We’d really appreciate the opportunity to turn this experience around for you. Thank you for your patience while we work to get this resolved properly.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply25 May 2026, 08:52
Official
Hi Amerigo,Thank you for taking the time to share your experience — we get the frustration and inconvenience this has caused. What you’ve described is absolutely not the level of service we aim to provide, and we understand why you’re upset.This is not acceptable, and we’re taking this matter very seriously.We’ve escalated your case to our support and billing teams for a full review of your account. This includes investigating the disconnection, the reconnection fee, and any incorrect services that may have been added. A team member will be in touch with you as soon as possible to resolve this and clearly outline the next steps.We also hear your concerns about the support experience and response times on WhatsApp. Your feedback is important, and we’re actively working on improving both accessibility and efficiency in how we assist our customers.We’d really appreciate the opportunity to turn this experience around for you. Thank you for your patience while we work to get this resolved properly.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
AG
Amerigo G's updateReviewer Update
05 Jun 2026, 20:46WEBAFRICA AGAIN
WHAT I BUNCH of pathetic useless people work at webafrica
AFTER MY REVIEW THE NEXT DAY A LADY CALLED TO FIX UP THE MESS UP THAT THEY DID
TO MY SURPRISE NOTHING WAS DONE......THEY DEBITED MY CREDIT CARD WITH OVER R1500 FOR SERVICES I DIDN'T GET
I'VE LEFT MESSAGES BUT WITHOUT RESPONSE ....JUST COMPUTER GENERATED MESSAGES ...
WHY CAN YOU GIVE US A PHONE NUMBER SO WE CAN CALL AND SORT YOUR MESS UP
WHAT I BUNCH of pathetic useless people work at webafrica
AFTER MY REVIEW THE NEXT DAY A LADY CALLED TO FIX UP THE MESS UP THAT THEY DID
TO MY SURPRISE NOTHING WAS DONE......THEY DEBITED MY CREDIT CARD WITH OVER R1500 FOR SERVICES I DIDN'T GET
I'VE LEFT MESSAGES BUT WITHOUT RESPONSE ....JUST COMPUTER GENERATED MESSAGES ...
WHY CAN YOU GIVE US A PHONE NUMBER SO WE CAN CALL AND SORT YOUR MESS UP
AG
Amerigo G's update05 Jun 2026, 20:46
Reviewer Update
WEBAFRICA AGAIN
WHAT I BUNCH of pathetic useless people work at webafrica
AFTER MY REVIEW THE NEXT DAY A LADY CALLED TO FIX UP THE MESS UP THAT THEY DID
TO MY SURPRISE NOTHING WAS DONE......THEY DEBITED MY CREDIT CARD WITH OVER R1500 FOR SERVICES I DIDN'T GET
I'VE LEFT MESSAGES BUT WITHOUT RESPONSE ....JUST COMPUTER GENERATED MESSAGES ...
WHY CAN YOU GIVE US A PHONE NUMBER SO WE CAN CALL AND SORT YOUR MESS UP
WHAT I BUNCH of pathetic useless people work at webafrica
AFTER MY REVIEW THE NEXT DAY A LADY CALLED TO FIX UP THE MESS UP THAT THEY DID
TO MY SURPRISE NOTHING WAS DONE......THEY DEBITED MY CREDIT CARD WITH OVER R1500 FOR SERVICES I DIDN'T GET
I'VE LEFT MESSAGES BUT WITHOUT RESPONSE ....JUST COMPUTER GENERATED MESSAGES ...
WHY CAN YOU GIVE US A PHONE NUMBER SO WE CAN CALL AND SORT YOUR MESS UP
Webafrica's replyOfficial
08 Jun 2026, 13:54Hi Amerigo,
We understand how frustrating and upsetting this situation must be, especially after being told someone would follow up and then not hearing anything further. When you’re expecting action and it doesn’t happen, it can feel like you’re being ignored, which is completely understandable.
We have requested an additional urgent follow‑up with the team that reached out, asking them to prioritise your case and make contact with you directly to address the charges and provide clear feedback.
Warm regards,
Webafrica Crew
We understand how frustrating and upsetting this situation must be, especially after being told someone would follow up and then not hearing anything further. When you’re expecting action and it doesn’t happen, it can feel like you’re being ignored, which is completely understandable.
We have requested an additional urgent follow‑up with the team that reached out, asking them to prioritise your case and make contact with you directly to address the charges and provide clear feedback.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 13:54
Official
Hi Amerigo,
We understand how frustrating and upsetting this situation must be, especially after being told someone would follow up and then not hearing anything further. When you’re expecting action and it doesn’t happen, it can feel like you’re being ignored, which is completely understandable.
We have requested an additional urgent follow‑up with the team that reached out, asking them to prioritise your case and make contact with you directly to address the charges and provide clear feedback.
Warm regards,
Webafrica Crew
We understand how frustrating and upsetting this situation must be, especially after being told someone would follow up and then not hearing anything further. When you’re expecting action and it doesn’t happen, it can feel like you’re being ignored, which is completely understandable.
We have requested an additional urgent follow‑up with the team that reached out, asking them to prioritise your case and make contact with you directly to address the charges and provide clear feedback.
Warm regards,
Webafrica Crew